STUDY MATERIAL

1. NEED AND IMPORTANCE OF EFFECTIVE COMMUNICATION SKILLS

2. BASIC WAYS OF COMMUNICATION

3. FORMS/METHODS OF COMMUNICATION  

4. COMMUNICATION CYCLE/PROCESS

5. BARRIERS TO COMMUNICATION  

6. TECHNIQUES TO OVERCOME COMMUNICATION BARRIERS 

7. LEVELS OF COMMUNICATION: IMPORTANCE AND NATURE 

    • EXTRA-PERSONAL COMMUNICATION 
    • INTRAPERSONAL COMMUNICATION 
    • INTERPERSONAL COMMUNICATION 
    • TRANSPERSONAL COMMUNICATION 
    • ORGANIZATIONAL COMMUNICATION 
    • MASS AND MEDIA COMMUNICATION

8. COMMUNICATION IN BUSINESS CONTEXT 

    • CHANNEL/FLOW OF COMMUNICATION IN BUSINESS CONTEXT

9. WRITTEN COMMUNICATION 

    • FORMAL WRITTEN COMMUNICATION 
    • PROCESS OF FORMAL WRITTEN COMMUNICATION

10. READING AND ANALYSIS OF BUSINESS MATERIALS 

    • BUSINESS ARTICLES 
    • SHORT REPORTS 
    • SUCCESS STORIES AND CASELETS

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